Refund and cancellation policy

Last updated 13 Oct 2026

Draft: requires legal review

This is an initial template, not legal advice. Bracketed placeholders must be completed and the text reviewed by a qualified professional for each market before the store takes real orders.

If we can't deliver

If your eSIM cannot be issued after payment, we refund the full amount to your original payment method.

Before installation

[Decide your policy, e.g. refund on request within X days if the eSIM has not been installed or activated. Confirm with your supplier which states can be verified and cancelled.]

After installation or activation

Once an eSIM has been installed or has started its validity period, it generally cannot be refunded, except where required by law or where the service was not provided as described.

Technical problems

If you cannot connect, contact support before deleting the eSIM. We'll troubleshoot with you and our supplier, and if the problem is on our side and can't be fixed, we'll offer a replacement or refund.

How refunds are paid

Refunds go back to the original payment method. Banks usually take 5–10 business days to show them.

Consumer rights

[Review statutory withdrawal rights for digital content in each market, including any requirement to obtain express consent to immediate supply at checkout.]

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